Remote tourist information services to cease later this month

The Tourist Information Centre was closed in August and staff have since been operating a remote information service, but this will cease later this month

LYME Regis Tourist Information Centre will cease all services later this month, with its office having been closed down earlier this year. 

The TIC office was closed for lockdown in March but never reopened, with Dorset Council taking the decision to permanently shut it down in August.

Staff have since been working remotely, offering an information service via email and phone from home, but this will stop operating on December 29.

The closure of the office came after Lyme Regis Town Council, which owns the building, terminated the lease for the Dorset Council-run Tourist Information Centre, as it plans to take over the space to expand its offices.

Dorset Council then ran a public consultation on the future of the Tourist Information Centre, saying its preferred option would be to close the facility, which cost £87,000 a year to run, and no longer provide a face-to-face service.

A total of 1,128 responses were received, mostly from individuals and some from local businesses and organisations.

The responses showed “overwhelming” support for a continued face to face service. Many suggested the service should be run from the Jubilee Pavilion on Marine Parade instead.

The two councils said they would continue holding discussions over the future of the service.

However, the in its latest statement Dorset Council said: “Following a public consultation earlier this year the council has explored, with the town council, alternative ways to provide this service, but this hasn’t been possible.

“The TIC has been closed since the end of August with enquiries being dealt with by email and telephone. These services will finish on Tuesday, December 29.

“The Visit Dorset website provides information to help people plan their visit to Dorset.”

Lyme Regis Town Council said it was not able to provide any further updates on discussions at this time.

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