Digital champions ready to help during times of crisis

IF you’re feeling a bit lost in this new digital world, help is on hand from the Dorset Digital Hotline.  

You may have a computer but are struggling to use the myriad of technology available. Do you need help to use eConsult to reach your doctor’s surgery, or wonder whether video conferencing, like Skype, could keep you in touch with your grandchildren?

Are you working out how to work from home, or how to use online computer resources to help your children learn?

From Monday, March 30 the new helpline will be available from 10am to 12noon each weekday – with no question too small.

Dorset Council’s digital champions – a group of volunteers mostly made up of retired IT professionals – are ready to take your call and help, from advice on video conference calls to setting up a new computer application, and more.

Councillor Gary Suttle, Dorset Council’s portfolio holder for Economic Growth and Skills said: “We recognise it’s more important than ever for everyone to be able to connect to family and digital services through technology, but for some Dorset residents this may seem like a daunting task.

“There are a multitude of forums online and it’s confusing knowing where to start, and we know it’s often easier to speak to a real live person!

“Our digital champions would normally be holding sessions in libraries and community centres so it seems natural to continue providing this IT support service, but over the phone.”

Anyone can call the Dorset Digital Hotline with an IT question: 01305 221048. A team member will take outline details of the help you need and then direct your call to the best advisor available.

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