I UNDERSTAND that a complaint has been raised against Damory Coaches who operate the Lyme Regis town bus service, in my opinion totally unjustified.
Since the road closure of Bridge Street, the two regular drivers, David and Paul, operating the buses have done their utmost to provide the service that we had got used to over the years; nothing is ever too much trouble.
They both found a way to operate the service to maintain the best way of dealing with the current situation; older people neither understand or like changes so their routine was not disrupted.
I understand now until the end of the road closure there is a new timetable. I received one on Wednesday, January 26 dated January 4.
Using the new times will mean that the customers without the relevant information will be hanging around in the wet and cold wondering if or when the bus is arriving.
I am a regular user of the town service, at least three out of five days, twice a day. Over the last two days I have made a point of asking users, around 20 in all, what they thought. Without exception they all said that they appreciated the existing service and could not understand the complaint.
I was told that the drivers in question might face some sort of disciplinary action; we the customers cannot see any justification if this is implemented.
I imagine that the complaint was raised by someone not using the service on a regular basis and got upset by by what might be an isolated incident.
Arthur Neil Cornelius
Clappentail Lane, Lyme Regis